Return & Exchange Policy

At PainGo, your satisfaction is our priority. We take pride in offering pure, herbal, and safe products, and we want you to shop with confidence.

 

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✅ Our Promise

We stand by the quality of PainGo Relief Oil. If your order is damaged, leaked, incorrect, or not suitable for use, we’ll make it right.

 

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📦 Returns & Exchanges

• Returns are accepted within 7 days of delivery if the product is:
  
  

• Damaged during shipping
  
  

• Leaked or faulty
  
  

• Incorrect item delivered
  
  

• Due to hygiene and safety standards, we cannot accept returns on opened or used bottles (unless defective on arrival).
  
  

 

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💰 Refunds

• Approved returns will be refunded to the original payment method or replaced with a new product.
  
  

• Refund processing may take 5–7 working days after we receive the returned item.
  
  

 

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🚚 Nationwide Support

We offer nationwide delivery across Pakistan. If you face any issue with your order, our support team is always here to help.

 

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📞 Need Help?

For return or exchange requests, please contact our Customer Care team:
📞 Phone: +92 328 4280422
📧 Email: paingo.team@gmail.com

Please include:
✔️ Order number
✔️ Item(s) you want to return/replace
✔️ Reason for return

 

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✅ At PainGo, we don’t just deliver a product — we deliver trust, care, and customer satisfaction. 🌿